Thank you for shopping at Total Cool A/C and Parts Suppliers, Inc. We value your business and strive to ensure your satisfaction. If, for any reason, you are not fully satisfied with your purchase, the following return and refund policy applies:
Returns You have 30 days to return an item from the date you received it. To be eligible for a return, the item must be unused and in the same condition that you received it. The item must also be in the original packaging.
Exceptions Please note that we do not accept returns for hazardous materials, flammable liquids, or gases due to safety considerations. If you have any questions or concerns about your specific item, please get in touch with us before making a purchase.
Exchanges The quickest way to exchange an item is to initiate a return and, upon acceptance, make a separate purchase for the new item.
Refunds Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, a refund will be initiated to your original method of payment. The processing time might vary depending on your bank or credit card company, but it typically takes several business days.
Please note that a receipt or proof of purchase is required to initiate a return or refund.
To initiate a return or to ask any questions about our return policy, please contact us at totalcool@live.com.
Shipping You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If your item was delivered with a fault, please contact us to arrange a pickup.
Restocking Fee For certain products, a restocking fee of up to 20% may be deducted from your refund. This will be assessed at the time of return, based on the condition and category of the product.
By making a purchase with Total Cool A/C and Parts Suppliers, Inc., you are agreeing to this return & refund policy. We appreciate your understanding and are here to assist you in any way possible.
Thank you for choosing Total Cool A/C and Parts Suppliers, Inc. We value your trust and look forward to serving you in the future.
Warm Regards, The Total Cool Team
